Software Installation Apprentice

Summary

Do you enjoy working with computers and helping people? If so, we would love you to join our team at BHA Software as a Software Installation Apprentice, where you will gain hands-on experience while learning how to install, configure, and support specialist software used by dental practices across the UK.

Wage

£15,600 a year

Training course

Digital support technician (level 3)

Hours

Monday - Friday. Shifts TBC.

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

About the Role:

Baker Heath Associates is currently looking for a Software Installation Apprentice to join our team at our Blaby office. We are one of the UK's leading suppliers of dental software, supporting dental practices nationwide.

This apprenticeship role will give you the opportunity to learn practical IT and software installation skills while working alongside our experienced team. You will mainly be based in the office, assisting with software preparation, installation, and configuration. As you gain experience, you may also accompany team members to client sites to assist with on-site installations and setup.

You will receive full training and support as you develop your skills and knowledge in software systems, installations, and customer support.

Key Responsibilities:

• Assisting with the preparation and configuration of software installations for new and existing clients
• Supporting the team with remote and on-site software installations
• Helping set up and test systems before deployment to clients
• Learning how to install and configure software within customer environments
• Assisting with installation documentation and internal procedures
• Providing basic support and guidance to clients after installations
• Occasionally accompanying team members to customer sites to assist with system setup

Skills and Qualities:

We are looking for someone with a strong attention to detail with the ability to apply common sense and diagnose and resolve issues through logical troubleshooting:

• Interest in IT, computers, and software systems
• Good communication skills and a friendly attitude when dealing with clients and colleagues
• Willingness to learn and develop new technical skills
• Good organisation and attention to detail
• Ability to work both independently and as part of a team

Requirements:

• Proven interest in tech
• Evidence of a commitment to develop new skills - especially in tech
• Some understanding of core IT concepts
• Ability to engage customers and build relationships at a business to business level
• Confidence to communicate with our clients
• Good organisational skills
• A full UK driving licence is desirable (or willingness to work towards one)

Where you'll work

69 ENDERBY ROAD
BLABY
LEICESTER
LE8 4GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIGITAL NATIVE (UK) LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Apprenticeship Training to be provided:

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced Service Desk team and build your skills through a combination of:

• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSEs including English and Maths (grade A*- C / 9-4 (or equivalent))

Desirable qualifications

BTEC in:

IT / Computer Science (grade Merit or Distinction)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience