Deputy Manager - Leicester

Service: Community Services - Leicester

Hours per week: Full-time, 36 hours per week

Salary: £30,000

Location: Northwest England

About the Role

We Change Lives (WCL) is seeking a passionate and motivated Deputy Manager to join our team. This is an exciting opportunity to take a leadership role in one of our community-based services, supporting colleagues and ensuring the highest quality of care and support for the people we serve.

As a Community Team Manager, you'll work under the direction of the Service Manager to oversee the day-to-day running of a designated branch of the service. You'll champion excellence, drive quality standards, and lead your team to deliver person-centred care that makes a real difference in people's lives.

A Day in the Life of a Deputy Manager

No two days are the same in this rewarding role. You'll be:

• Leading and motivating a team of colleagues to deliver the highest standards of care.
• Supporting the Service Manager in developing the service, improving performance, and embedding WCL's values.
• Ensuring our colleagues are supported through effective supervision, training, and development.
• Building strong, positive relationships with the people we support, their families, and external stakeholders.
• Promoting independence, inclusion, and choice for the people we support.
• Taking responsibility for safeguarding, health and safety, and ensuring compliance with policies and legislation.
• Playing a key role in financial performance, rota planning, and service development.

Your leadership will directly impact the lives of the people we support, helping them achieve their goals, dreams, and aspirations.

Our Employee Benefits

We know our teams make life-changing differences every day, so we invest in you with:

• Welcome Bonus : Receive a £250 bonus - £50 after 4 weeks of service and £200 after completing 2 months. (Not eligible if we are required to pay any other recruitment or sponsorship fees)
• Training & Development : Funded qualifications, including Level 2 and above, plus bonus payments for achievement.
• Health & Wellbeing Support : 24/7 access to a GP and wellbeing services.
• Blue Light Card : Free membership, unlocking discounts on shopping, childcare, and more.
• Enhancements : Additional pay for night shifts and double time at Christmas.
• Free Meals : For all staff working 12-hour shifts.
• Refer a Friend Scheme : £200 bonus for successful referrals.
• Ongoing Technological Advancements : Training and access to new systems, including care planning and rota apps.

What We're Looking For

We are looking for someone with:

• A Level 3 qualification in Health & Social Care (essential) - Level 5 is desirable.
• Experience in leading teams, managing change, and developing colleagues .
• Strong knowledge of care standards, safeguarding, and health & safety.
• Excellent leadership, communication, and interpersonal skills.
• A commitment to innovation, quality, and supporting people to live fulfilling lives.
• Flexibility to provide on-call support as required.

Most importantly, you'll share our vision of empowering individuals, supporting colleagues, and making a lasting difference in the community.

Job Description

Job Title: Deputy Manager

Responsible to: Service Manager

Responsible for: Designated area of service colleagues

Job Summary

To oversee day-to-day operational delivery of an allocated area of community services. To ensure high standards of care, manage colleagues effectively, support the development of the service and achieve quality, safeguarding and financial targets.

Key Responsibilities

Leadership

Provide leadership and performance management

Support service development and quality improvement

Understand and help deliver the Service Development Plan

Lead colleagues through changes

Support service delivery

Colleagues

Support recruitment, induction, development and retention

Support staffing levels and skills mix

Ensure supervision systems are effective

Provide supervision and development

Ensure strong communication across the team

Business

Follow financial procedures

Support income targets, occupancy and resource management

Ensure contract compliance

Identify and support service development opportunities

The People We Support

Maintain a caring, guideline-aligned environment

Maintain high care standards and clinical support

Ensure views of people supported are sought

Support complaints management

Maintain strong community and family relationships

Implement safeguarding procedures

Safeguarding / Health and Safety / Data Protection

Complete required training

Follow all H&S legislation

Maintain confidentiality and data protection standards

Person Specification

Experience

Evidence of professional development motivation

Willingness and ability to learn

Experience in care, support or community settings

Experience supervising or managing team members

Technical Skills

Ability to handle basic numerical information

Competent in Microsoft Office (Word and Outlook)

Personal Qualities

Strong interpersonal skills

Good verbal and written communication

Ability to listen sensitively

Ability to lead, motivate and support colleagues

Understanding of safeguarding principles

Ability to plan, organise and prioritise

Positive values relating to disability, older people, dementia and mental health

Ability to work flexibly and collaboratively

Ready to Change Lives? Apply Now!

If you are a motivated leader with a passion for supporting others, we'd love to hear from you. Apply today and take the next step in your career with We Change Lives.

More About We Change Lives

We Change Lives (WCL) is a leading Northwest charity dedicated to empowering individuals with learning disabilities, physical disabilities, older people, those with dementia, and people experiencing mental health challenges. Through residential homes, supported living, and community-based services, we help people lead purposeful, healthy, and fulfilling lives.