Assistant Security Manager

LEICESTER

Upto £38,000k

We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders.

The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.

YOUR RESPONSIBILITIES...

Oversee the daily delivery of all security operations across the centre

Ensure effective deployment of security personnel and resources

Maintain a safe and secure environment for customers, retailers, and staff

Monitor and continuously improve operational performance standards

Lead on emergency planning and response procedures

Act as a key point of contact during incidents and major events

Support and test business continuity and disaster recovery plans

Provide line management to Operational Team Leaders and Control Room Supervisors

Lead, motivate, and develop a large, multi-disciplinary security team

Conduct performance reviews, coaching, and succession planning

Foster a positive, inclusive, and high-performance team culture

Identify training needs and ensure all staff are fully trained and compliant

Deliver and support ongoing development programmes

Ensure adherence to SIA licensing requirements and industry best practice

Oversee control room operations, including CCTV monitoring and incident response

Ensure compliance with relevant legislation and data protection requirements

Maintain integrity, confidentiality, and proper use of surveillance systems

Manage third-party security contracts and external service providers

Build strong relationships with retailers, local authorities, and emergency services

Act as a key liaison for all security-related matters

Ensure full compliance with health & safety legislation and site policies

Conduct risk assessments and ensure mitigation measures are implemented

Promote a strong safety culture across the team

Deliver a customer-first approach to security operations

Ensure all interactions with the public and stakeholders reflect professionalism and care

Support a welcoming and inclusive environment within the centre

Contribute to the development and delivery of security strategies

Support long-term planning, risk management, and resilience initiatives

Drive continuous improvement and innovation within the security function

ESSENTIAL SKILLS AND QUALITIES...

* Proven experience in a senior security operations role, ideally within a retail or high-footfall environment

* Demonstrated experience managing and developing large teams

* Strong knowledge of security operations, including CCTV systems

* Valid SIA Licence (essential)

* Solid understanding of health & safety, compliance, and risk management

* Experience in emergency planning and incident managementKnowledge of business continuity and disaster recovery principles

* Understanding of data protection and information security requirementsExcellent leadership, communication, and stakeholder management skills

* Strong customer service ethos with the ability to engage with diverse audiences

ABOUT YOU...

- Professional, confident, and resilient under pressure

- Proactive and solutions-focused

- High attention to detail and integrity

- Strong decision-making and problem-solving abilities

- Committed to continuous improvement and excellence

WHATS ON OFFER...

Opportunity to work at a prestigious, high-profile retail destination

A leadership role with real impact on safety and customer experience

Ongoing professional development and career progression