Junior Account Handler - Insurance

Kick start your career in Real Estate Insurance Account Management!

We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Leicester . This is a fantastic opportunity for someone early in their career who enjoys building relationships, keeping things organised, and being at the heart of client service.

The role of the Junior Account Handle r is to provide office-based support to the Account Executive within the Real Estate team, assisting with the day-to-day management of a portfolio of property and real estate clients. This includes supporting the renewal process by ensuring all required actions, documentation, and information are prepared accurately and on time.

Key Responsibilities:

• Ensure the smooth running of assigned portfolio on a day to day basis

• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels

• Be the first point of contact for routine client and insurer/provider queries, escalating more complex issues where appropriate.

• Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate

• Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries

• Prepare template client reports as request by Account Executive

• Resolve any identified discrepancies in provider documentation before sending to clients

• Periodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcing

• Maintain client records and data in line with Everywhen systems and protocols

• Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Everywhen colleagues.

Essential Criteria: – must be clearly demonstrated on CV

• Background in Insurance - Either at an Insurer or Broker

• Background in Customer Service/Sales

• Excellent communication and interpersonal skills

• Proactive attitude, with the ability to use initiative

• Excellent organisational skills

• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail

• Effective teamworking skills

• Influencing and negotiation skills

• Oral and written communication skills

• Commercial awareness

• Willingness to learn

• Resilience, to enable you to deal with problems and constructive criticism In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.

Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays

• Opportunity to progress your career across the entire Everywhen family

• Gain CII or ACII qualifications to boost your knowledge and career prospects

• Pensions scheme for when you feel it’s time to retire

• 24-hour support for physical and mental wellbeing

• 1 days paid volunteering day to give back to our communities

• The Spotlight Awards, where we shine a light on the brightest talent across our group!

So, what are you waiting for?

Apply today and one of our team will be in touch.

#AIB #LI-TM1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page