Product Manager

We’re looking for a Product Channel Manager to join our eCommerce Developments team! Based from NEXT Head Office in Enderby, Leicestershire.

The Role:

As a Product Channel Manager, you will lead the strategy and execution of our global checkout experience across a multi client landscape. In this critical, product centric leadership role, you will be responsible for maximising payment conversion success while minimising technical drop offs and transaction errors to ensure a frictionless order placement journey. You will manage a team of 3-4, ensuring our worldwide payment infrastructure remains seamless, secure, and expertly optimised for diverse regional preferences.

What You’ll Take On:

Product Strategy & Conversion Excellence

• Take end-to-end ownership of the payment and checkout success rates. Identify, diagnose and resolve friction points that lead to cart abandonment.
• Monitor and reduce technical payment errors and authorisation failures to ensure a high integrity transaction flow.
• Define the roadmap for worldwide payment methods, ensuring we support local preferences and regional compliance across all clients.
• Balance requirements and feature parity across various client implementations within the ecosystem.

People Management & Mentorship

• Directly manage and coach a team of 3-4 product owners.
• Serve as a senior mentor within the department, upskilling the team in product discovery, delivery and data informed decision making.
• Foster a high-performance, product centric culture that prioritises user experience and measurable outcomes.

Data-Driven Leadership

• Understand the unit economics of payments, including interchange fees, processing costs, and the financial impact of fraud mitigation.
• Establish KPIs and dashboards to track checkout health, using data to justify roadmap prioritisations.
• Lead a rigorous experimentation program to validate checkout optimisations before global rollout.

Stakeholder & Vendor Management

• Manage relationships with global payment service providers (PSPs) and fraud prevention partners to ensure optimal service levels.
• Work closely with Engineering, UX Design, Finance, and Legal to deliver compliant and high-performing payment features.

What You’ll Bring:

• Proven experience as a line manager for a team of product owners.
• Significant experience in eCommerce product management - specifically within checkout, payments, or order management systems.
• Strong understanding of global payment types (e.g., Digital Wallets, Local Cards, BNPL) and the nuances of international eCommerce.
• Strong ability to interpret complex data sets and financial metrics to drive product strategy.
• Ability to manage the complexity of a multi client, worldwide platform.
• Strong technical literacy regarding APIs and payment processing flows.
• Exceptional communication skills, with the ability to influence stakeholders at all levels.

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.