Customer Assistant (12 weeks Summer Fixed term)

Are you looking to enhance your skills and gain practical experience in the financial services industry? Join our team at Hinckley & Rugby this summer and take the first step towards enhancing your career.

We’re searching for dynamic Customer Assistants to support our branches during the summer period on a 12 week fixed term basis . The available role is full time , although part time could be considered for the right candidate. The minimum part time hours are 9am-2.30pm. The expected start date is June 2026 , however we can offer flexibility if required.

Please note that the role involves travel across different branches in our network, depending on staffing requirements. You will be reimbursed for travel expenses according to our expense policy. Our branches are based in Hinckley, Broughton Astley, Lutterworth, Rugby, Coalville, South Wigston and Nuneaton.

As a Customer Assistant you will have the opportunity to work closely with our experienced and friendly Branch team, learning about various aspects of financial services all whilst gaining practical experience.

This role is designed to provide you with hands-on experience and insights into customer service, helping you build a strong foundation for your future career.

What you’ll need:

Access to a vehicle and willingness to travel across our branches.
A passion for helping and supporting our customers and working collaboratively with teams.
A flexible, can-do attitude and a commitment to making a real difference.

This is a fantastic opportunity to grow your skills, expand your experience, and be part of a supportive team dedicated to helping our members achieve their financial goals.

Here’s how you can contribute to our vibrant community while ensuring our members feel valued and supported:

Key responsibilities include:

Understand and Assist : Take the time to identify member needs and introduce them to the products and services we offer. Your knowledge and genuine care can help them make informed decisions.

Customer-Centric Approach : Follow our customer service standards diligently, ensuring that every interaction is focused on enhancing member satisfaction and operational efficiency.

️ Community Engagement : Actively promote good customer relations and nurture community initiatives. Your positive approach helps build a stronger, more connected society.

We value adaptability and collaboration in our team and as a Customer Assistant, you will be required to work across different branches within the network as needed.

Requirements:

• Must be 18 years or older due to working restrictions within our branch network.

• No prior experience required; training will be provided.

• Enthusiastic and motivated individuals with a keen interest in financial services.

• Strong communication and teamwork skills.

How to Apply:

If you're ready to take the first step towards a career in financial services, apply now! Applicants are asked to send their CV and a brief cover letter covering why you wish to apply for the role.

We look forward to welcoming you to our team and helping you gain valuable experience this summer.

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.

We look forward to receiving your application!