Legal Administrator - ID Verification

Legal Administrator

Leicester (Enderby)

Full-time | Shared Services – ID Team

Competitive Salary

Join Simplify — The UK’s leading conveyancing and property services group

Are you detail‑driven, proactive, and passionate about delivering excellent service? Our ID Team plays a crucial role in verifying client identities, ensuring regulatory compliance, and supporting a smooth home‑moving journey for thousands of customers each year.

As an ID Specialist , you’ll work closely with our Conveyancers, Compliance Teams, clients, and external ID providers. You’ll take ownership of identity checks, support complex cases, and act as a subject matter expert within a fast-paced and supportive team.

What you’ll be doing as a Legal Administrator

• Processing identity checks using third‑party ID providers
• Working through daily tasks to support team KPIs and service levels
• Uploading ID results and communicating outcomes clearly to clients and Conveyancers
• Liaising with clients and compliance teams on complex or exceptional cases
• Handling inbound and outbound calls in a professional manner
• Managing incoming and outgoing original ID documents
• Proactively chasing third parties by phone and email
• Delivering high-quality administrative support
• Supporting team training (including colleagues in India)
• Assisting with escalations and risk-based ID decisions
• Contributing to continuous improvement, raising insights and suggestions
• Providing evening and weekend cover when required

What we’re looking for from a Legal Administrator

Essential skills & attributes

• Excellent written and verbal communication skills
• Strong organisation, prioritisation and time‑management abilities
• High accuracy and attention to detail
• Confident problem‑solving and research skills
• Ability to work independently and exercise good judgement
• Empathy, professionalism, and the ability to remain calm under pressure
• Strong customer service approach with the ability to work with people from all backgrounds
• Competent with Word, Excel, Windows and general IT systems
• Positive, adaptable, supportive team player

Desirable

• Experience in an AML or identity‑verification environment
• Understanding of regulatory ID requirements in a legal or conveyancing setting
• Experience within a conveyancing law firm

What we offer for the role of Legal Administrator

Benefits You’ll Love

• Competitive Salary
• Site-based role in a modern, accessible Leicester office
• 25 Days Holiday + 8 Public Holidays
• Pension Scheme & Life Assurance
• Buy/Sell Holiday Scheme
• Enhanced Maternity, Paternity & Adoption Pay
• Employee Assistance Programme (confidential wellbeing support)
• Free Conveyancing Services for your own home move
• ️ Retail Discounts , plus much more!

We’re committed to supporting your wellbeing, your development, and your future.

Our Commitment to Diversity

At Simplify, we believe diversity strengthens our business, enriches our culture, and drives innovation. We are committed to creating an inclusive environment where everyone feels valued and respected.

We welcome and encourage applications from people of all backgrounds — regardless of age, gender, ethnicity, religion, disability, or sexual orientation.

Ready to apply to join us as a Legal Administrator?

Join a team that inspires confidence, drives positive change, and truly cares about the people we support.

Apply today and become a valued ID Specialist at Simplify.