Field Service Engineer

Oyster Recruitment Ltd
Leicester
Are you an experienced Engineer with a strong electro-mechanical background, who enjoys applying your fault-finding skills to work independently on large-scale robotics and automation equipment?

Our client is a leading life sciences technology company seeking an experienced Field Service Engineer to join their growing European team.

As a Field Service Engineer, you will be the technical expert that customers rely on. This is a hands-on, physical role where you will work on large, complex robotic systems, often spending significant time at customer sites to ensure their equipment runs perfectly. Your typical week will involve travelling to customer locations, which are primarily situated between the Stevenage and Manchester areas. You can expect to handle up to two jobs per week, with overnight stays being common. While the role is UK-based, travel to Europe may be required.

You must be available to undertake a comprehensive training programme, which includes two weeks at the company's head office in America, two weeks in the Manchester office and a subsequent 12-week onboarding period shadowing senior engineers.

Key Responsibilities:

* Perform advanced fault-finding, root cause analysis and component-level troubleshooting on laboratory automation and robotic systems.

* Install, deploy and calibrate robotic platforms, ensuring systems meet customer specifications.

* Respond promptly to customer support requests, managing issues from initial diagnosis to resolution.

* Document all service activities, issues and resolutions accurately for knowledge sharing.

* Collaborate with internal support and operations teams on system upgrades and relocations.

* Train customers on the routine operation of their equipment.

* Develop and maintain strong customer relationships through clear communication and proactive support.

* Contribute to the creation of service documentation and technical articles.

* Mentor and train junior engineers as you grow within the team.

Requirements:

* An HNC, equivalent qualification, or a modern apprenticeship in a mechanical or electrical engineering discipline.

* A minimum of 2 years of direct field service or customer-facing support experience.

* A strong electro-mechanical background with hands-on experience repairing large, complex machinery such as robotics, automation equipment, or transferable technology like CT scanners or X-ray systems.

* Proven ability in diagnosing and resolving issues with X/Y/Z axis systems, servo motors, wiring and control circuits.

* Knowledge of computer communications (TCP/IP, RS232).

* Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.

* An organised and self-managed approach to scheduling, completing tasks and documentation.

* A full, valid driving licence.

* The ability to travel weekly to customer sites, including regular overnight stays (approximately 60-80% of your time).

Benefits:

* A competitive salary and a car allowance

* An annual bonus based on company and individual performance.

* Company pension

* A company credit card, with all food, accommodation and travel expenses fully reimbursed.

* A laptop, tools and all necessary equipment to perform your role effectively.

* The flexibility to work from home when not travelling.

If you have a strong background in servicing complex machinery and are looking for a role with autonomy and excellent training, we would love to hear from you
Posted 2026-05-05

Recommended Jobs

Electronic Assembler/ Repairer

The Best Connection Employment Group
Leicester

Contract : Full time Weekly hours : 38.25 Our client based close to Leicester City Centre is looking for an Electronic Assembler / Repairer to join their team in an ongoing position. You will …

View Details
Posted 2026-04-24

Data Science Placement Programme

Career Change
Leicester

Data Scientist Placement Programme - No Experience Required Our training will help you kick-start a new career as a Data Scientist. We are recruiting for companies who are looking to employ our …

View Details
Posted 2026-03-03

Finance Assistant

Leicester City Council
Leicester

Reference: REQ7254 Description: Full Time / 37 Hours Per Week / Permanent In Finance, we play a major role in enabling the council to provide a full range of services to the people of Leicester and…

View Details
Posted 2026-04-27

Online English as a Foreign Language Tutor - Part Time

FindTutors
Leicester

We are actively seeking an innovative and dynamic private and online tutor to become a valuable addition to our exceptional team of UK tutors.  We are specifically looking for a tutor who is profic…

View Details
Posted 2025-10-05

Adult Social Services Occupational Therapist Team Leader

JustOT
Leicester

JustOT are recruiting for an HCPC registered experienced Occupational Therapist to work with our well-respected client based in Leicester. Rate: £45 per hour Working Pattern: Full time, 37 Hours, …

View Details
Posted 2026-04-07

Lead Gas Engineer (Leicester - Aylestone Road)

Network Plus
Aylestone, Leicestershire

Description As part of our Emergency Response Team, you’ll be the first on the scene at customers’ homes, which makes you the face of our brand for people who are worried about potential gas escap…

View Details
Posted 2026-05-01

National Sales Manager

SRS Recruitment Solutions
Leicester

Vacancy No 5487 Vacancy Title SALES MANAGER - TRANSPORT | FOOD & BEVERAGE Location NATIONAL UK Vacancy Description Ready to own a national vertical and shape its commercial direction? If you are…

View Details
Posted 2026-02-27

Roro driver

More Recruitment SLC Ltd
Leicester

More Recruitment are working closely with a client who are seeking a skilled and dedicated Class 2 RORO Drivers based in Belgrave Leicester. The suitable candidate will be transporting large containe…

View Details
Posted 2026-04-01

Head of Operations

HTL Church
Leicester

The Head of Operations is a key senior leadership role at the heart of HTL Church. As Head of Operations, you will take ownership of how the church runs day-to-day – ensuring that our people, system…

View Details
Posted 2026-04-16

Bench Hand Joiner

Optima UK Inc Ltd
Leicester

Job Role: Bench Hand Joiner Location: Leicestershire Shift: 08:00am to 4:30pm Monday to Friday Pay Rate: £15.00 to £17.00 depending on experience Benefits: Permanent position, free parking, company e…

View Details
Posted 2026-04-20