Sales Support Advisor

Sales Support Advisor

Location: Leicester

Department: Conveyancing Sales

About the Role

We’re looking for a highly organised and detail‑focused Sales Support Advisor to join our Conveyancing Sales team at Simplify in Leicester. In this role, you’ll be a key part of our sales function—supporting colleagues, assisting clients, managing essential documentation, and helping ensure the smooth and efficient flow of information across the business.

If you enjoy providing exceptional administrative support, communicating confidently with customers, and working collaboratively within a fast‑paced team, this could be the perfect opportunity for you.

Key Responsibilities

• Support the sales team by managing incoming client enquiries and providing initial information about our conveyancing services.
• Accurately input, update, and maintain client data within internal systems.
• Work closely with the conveyancing team to gather essential documentation to support client interactions.
• Handle basic client queries and direct more complex questions to the relevant specialists.
• Communicate client information—particularly quote details—clearly to internal teams to ensure a smooth customer journey.
• Maintain well‑organised records of all client interactions and transactions.
• Contribute to departmental goals as part of a collaborative and driven sales team.
• Complete any other duties as directed by the Sales Team Leader.

Person Specification

Knowledge & Experience

Essential:

• Previous experience in a sales support or administrative role.

Desirable:

• Familiarity with the conveyancing or property sector.
• Understanding of basic legal terminology.
• Experience within a legal, property, or financial services environment.

Qualifications & Training

Essential:

• None required.

Desirable:

• Training or qualifications related to property law, conveyancing, or sales support.

Skills & Competencies

Essential:

• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent attention to detail and accuracy.
• Effective written and verbal communication skills.
• Customer‑focused approach with a passion for delivering great service.
• Ability to collaborate effectively with colleagues across different teams.
• Flexible and adaptable approach in a busy, evolving environment.

Desirable:

• Proficiency in Microsoft Office and other standard office software.

Why Join Simplify?

At Simplify, we’re committed to delivering exceptional conveyancing services while supporting our teams to grow and succeed. You’ll be part of a friendly, supportive environment where your contributions make a real difference to our clients and our business.

Benefits

• Competitive salary
• 25 days holiday + 8 public holidays
• Pension scheme
• Option to buy or sell holiday
• Life assurance
• Employee Assistance Programme
• Enhanced maternity, paternity & adoption pay
• Free conveyancing legals
• Retail discounts and more!

Our People

At Simplify, we believe diversity drives success. We are committed to being an inclusive employer and welcome applications from all backgrounds, circumstances, and identities.

About Us

Simplify is the UK’s leading conveyancing and property services group, comprising nine businesses—including some of the largest conveyancing law firms in the country—alongside market-leading online conveyancing services and independent property businesses.