Officer (Results and Certificates)

Location Leicester - Office Based for 6 months Probation

Vacancy Type

Application Deadline

Job Summary

We are currently looking for a Results and Certificates Officer on a 12 month fixed term basis.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

What you will be doing:

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;

• Processing and maintaining high volumes of personal and sensitive data;

• Building relationships and working closely with NEBOSH Learning Partners;

• Working closely with colleagues;

• Ensuring business unit KPIs are achieved;

• Playing an integral part of a Learners experience with NEBOSH;

• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;

• Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.

• Processing important information relating to Learners results and accurately declaring them

About You:

Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.

• Experience in processing high volumes of data accurately

• Experience of dealing with customer enquiries using multiple platforms including social media and web chat

• Experience of building and maintaining relationships with our customers via, email and digital platforms and telephone

• Working on your own and as a team to meet key deadlines

• Flexible approach to work

• Adaptable to change

• Experience in working in a fast-paced environment with daily deadlines and peak periods

• Excellent IT skills, including Word, Excel, Outlook

Key skills and attributes for the job:

• Attention to detail to ensure accuracy

• Ability to use initiative to find solutions to a problem

• Takes ownership of enquiries to resolution

• Ability to prioritise workload and has a calm manner during busy periods

• Listens to the customer to identify their needs to find the best solution/resolution

• Ability to follow work instructions and look for continuous improvements in how we do things

• Self-motivated

• Confident telephone manner and able to respond positively during difficult conversations

What we offer

Working week:

35 hours Monday – Friday

Work base:

You will be based in the office in Leicestershire (close to Fosse Park and M1) with the opportunity to work on a hybrid basis following successful completion of probation

Salary:

£28,497.60 per annum

Benefits:

• Company Pension (10% employer)

• Enhanced holidays (25 days raising to 33 days with service)

• Health Care Cash Plan

• Private Medical

• 3 x salary Death in Service

• Discounted Gym membership

• Cycle scheme

• Holiday Buying scheme

• Extensive discounts and exclusive offers

• Free parking