Complaints Handler

Complaints Handler – Temp ongoing
Location: Wigston, Leicester
Hybrid Working: 2 days office-based / 3 days working from home
Salary: £12.71 per hour

We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.

The Role
As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.

Key Responsibilities

Managing complaints from initial receipt through to resolution
Investigating customer concerns and gathering relevant information
Communicating with customers via phone, email, and written correspondence
Providing clear, fair, and timely resolutions
Maintaining accurate records and updating internal systems
Working collaboratively with internal teams to support complaint outcomes
Ensuring compliance with company policies and regulatory guidelines

What We’re Looking For

Previous experience in complaints handling, customer service, or case management preferred
Excellent written and verbal communication skills
Strong attention to detail and investigative ability
Ability to manage sensitive conversations professionally and empathetically
Good organisational skills and the ability to manage multiple cases
Comfortable using internal systems and Microsoft Office

What’s on Offer

Temp-to-perm opportunity with long-term potential
Hybrid working model: 2 days in the Wigston office, 3 days from home
Competitive hourly rate of £12.71
Supportive and collaborative team environment
Full training provided

If you are a confident communicator with a passion for resolving issues and delivering excellent service, we’d love to hear from you.

Complaints Handler – Temp to Perm Opportunity

Location: Wigston, Leicester

Hybrid Working: 2 days office-based / 3 days working from home

Salary: £12.71 per hour

We are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.

The Role

As a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.

Key Responsibilities

Managing complaints from initial receipt through to resolution

Investigating customer concerns and gathering relevant information

Communicating with customers via phone, email, and written correspondence

Providing clear, fair, and timely resolutions

Maintaining accurate records and updating internal systems

Working collaboratively with internal teams to support complaint outcomes

Ensuring compliance with company policies and regulatory guidelines

What We’re Looking For

Previous experience in complaints handling, customer service, or case management preferred

Excellent written and verbal communication skills

Strong attention to detail and investigative ability

Ability to manage sensitive conversations professionally and empathetically

Good organisational skills and the ability to manage multiple cases

Comfortable using internal systems and Microsoft Office

What’s on Offer

Temp-to-perm opportunity with long-term potential

Hybrid working model: 2 days in the Wigston office, 3 days from home

Competitive hourly rate of £12.71

Supportive and collaborative team environment

Full training provided

If you are a confident communicator with a passion for resolving issues and delivering excellent service, we’d love to hear from you