Senior Lift Components Administrator

Date Posted

2025-09-01

Country

United Kingdom

Location

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Senior Lift Components Administrator

Role Overview

Reporting to the Lift Components Manager, the successful applicant will be responsible for the following:

• Answering customer spare part enquiries via phone and email, including the identification of spares.
• Processing of customer sales orders and follow-up communication.
• Raising purchase orders for spare part replenishment and backorder fulfilment.
• Issuing invoices to customers.

On a typical day you will

• Manage incoming enquires and orders
• Liaise with colleagues across the business
• Develop good working relationships with new and existing customers
• Provide quotations to external customers based on incoming enquiries and process customer sales orders
• Deal with basic technical enquiries from external customers as your knowledge grows
• Source parts and costs from external vendors and the Otis European Parts Centre
• Help to maintain the Lift Components eCommerce portal
• Provide cover for the team during illness or leave

What You Will Need to be Successful

• Good communication skills – for email and telephone communication
• Knowledge of MS Office applications (Excel, Access, Word, Outlook)
• Excellent organisational and prioritisation skills
• Work effectively as part of a team and gain engagement from others
• Work effectively under pressure and be adaptable to changing circumstances and deadlines

What’s In it For Me?

• Full personal development, working within an experienced team to gain first hand experience directly from them

• Hybrid working

• 25 days annual leave (plus bank holidays)

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].