Quality Manager

Quality Manager

Management - Leicester

Contract: Full Time
Salary: Up to £63,000 Per Annum
Shift type: Days
Contracted hours: Full time

Salary: Up to £63,000 per annum
Contract: Permanent
Reports to: Head of Quality

Join a Nationally Growing, Ethically Driven Care Group

With 140 care homes (and growing fast), Care Concern Group is proud to be a leading name in elderly care. In just the past year, we’ve added 37 homes to our portfolio and opened 17 brand-new services, with no signs of slowing down.

We’re seeking an experienced, values-led Quality Manager to support our unwavering commitment to delivering safe, high-quality, person-centred care across our services. This is a unique opportunity to shape how quality is measured, embedded, and improved across a diverse and growing group of homes.

About the Role

As our Quality Manager, you’ll play a pivotal role in driving regulatory compliance, raising standards, and fostering a culture of continuous improvement across a regional portfolio of care homes. Reporting to the Head of Quality, you’ll work alongside Home Managers, Regional Directors, and clinical teams to ensure services not only meet but exceed regulatory expectations.

You’ll bring insight, support, and challenge where needed, ensuring every resident receives safe, compassionate, and dignified care, every day.

In the immediate term, you will have oversight of a defined portfolio of approximately 15 homes, including a recent acquisition in the North West, alongside services across Leicestershire, Sheffield, Sale, and Berwick-upon-Tweed. This provides a practical platform to embed procurement improvements, build stakeholder relationships, and drive consistency, while contributing to the wider Group strategy.

Key Responsibilities

• Lead on quality assurance across a designated region of care homes.
• Conduct audits, inspections, and compliance reviews in line with CQC and internal standards.
• Identify risks and areas for improvement and support services in developing effective action plans.
• Coach and mentor Home Managers and operational teams on best practices in care delivery and governance.
• Monitor trends in quality data, using findings to inform strategy and early interventions.
• Contribute to the development of group-wide quality initiatives and policy updates.
• Collaborate with clinical leads, safeguarding teams, and external regulators.
• Act as an ambassador for our values and drive a positive quality culture across the business.

What We’re Looking For

• Proven experience in quality assurance or governance within a health or social care setting.
• In-depth understanding of CQC regulations and frameworks.
• A background in managing inspections, audits, and service improvements.
• Excellent communication, influencing, and coaching skills.
• Ability to analyse data and present insights to both clinical and operational teams.
• Willingness to travel regularly.
• Registered Nurse (NMC) or Social Work qualification.
• Experience working in a multi-site environment.
• Previous exposure to turnaround or improvement roles.

Why Join Care Concern Group?

We’re more than a care provider. We’re a people-first organisation with an inclusive, supportive, and agile culture. Our team works with shared purpose, respect, and an unwavering commitment to doing the right thing.

We live by our core values -

Trust | Respect | Passion | Kindness | Inclusivity

As Quality Manager, you’ll play a key role in ensuring those values are reflected not only in our policies, but in our practice - making a real difference to the lives of those we care for.

Apply Now

If you're ready to bring your experience, insight, and passion for quality into a role where you can make a national impact, we’d love to hear from you.

Apply today and help shape the future of quality care at Care Concern Group.