Customer Service Centre Advisor

Salary

£12,516 - £13,116 per annum

Contractual hours

18.5

Basis

Part time

Package

26 days holiday plus bank holidays and concessionary days (pro rata per annum if part time) Local Government Pension Scheme Discounted shopping Wellbeing services Excellent training and development opportunities

Job category/type

Support

Date posted

28/04/2026

Job reference

REQ002556

An opportunity has arisen for a highly motivated individual to join the College’s Customer Service Centre at Freemen’s Park Campus, supporting customers by resolving queries via telephone and email.

The successful candidate will:

• Have a good standard of education, including maths and English (ideally at Level 2 or equivalent)
• Have experience in Information, Advice and Guidance (IAG), or a willingness to develop in this area
• Have IT skills supported by a relevant qualification (e.g. Level 2) or equivalent practical experience

Excellent communication and customer service skills are essential for this role, along with the ability to work effectively as part of a team. You will be able to work accurately under pressure, manage competing priorities, and meet deadlines. Experience of working in a customer service telephone environment is desirable.

The hours for this role are: Wednesday 12.30pm - 4.30pm Thursday 8.30am - 5.00pm Friday 8.30am - 4.30pm

Interview date: 27th May 2026

We are one of the largest Further Education Colleges in the UK with 12,000 students studying with us in the 2024 – 2025 academic year, on a wide range of courses. Our mission: Developing skills, supporting businesses, engaging communities, changing lives.

Leicester College is proud of its diverse workforce and welcomes applications from the whole community.

Leicester College is committed to safeguarding and promoting the wellbeing of our students, we expect all staff to share this commitment. Background checks including current and latest employer references, an enhanced DBS check and online searches will be required for this role.

If you decide to apply for this post, keep a copy of these details, as they will no longer appear on this web site once the post is closed. Please note all vacancies close at midnight on the closing date specified.

We aim to complete shortlisting for this role as soon as possible after the closing date. You will be contacted via the email address you provide on your application form as to the outcome of your application. Please remember to check your spam email box if you haven’t heard from us.

Please ensure you complete in full all sections of the application form as we do not accept CVs or other forms of supplementary information.

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