Prison Offender Manager

Serco Limited


Serco
- HMP DoncasterPermanent, Full Time
£33,375 per annum + Corporate Benefits Package




HMP Doncaster is a Category B local resettlement prison situated in South Yorkshire, housing a male population of up to 1145 individuals, approximately 200 of whom are young offenders aged 18-20. We are committed to creating a safe, secure and rehabilitative environment where positive change is encouraged and supported. Our workforce plays a crucial role in delivering high-quality offender management that reduces reoffending and supports safer communities.


As a Prison Offender Manager within the Offender Management Unit, you will be a key part of the Offender Management in Custody (OMiC) model. You will manage a caseload of low-, medium
- and high-risk offenders, working collaboratively with Community Offender Managers and internal departments to deliver effective sentence planning, risk management and rehabilitation.
Central to the role is your ability to build constructive professional relationships, motivate individuals through their custodial journey, and contribute to public protection and successful resettlement.


Key Responsibilities


- Provide day-to-day guidance, support and motivation to offenders, helping them understand and achieve their sentence plan objectives.
- Maintain regular face-to-face supervision, ensuring meaningful engagement and clear progress throughout their sentence.
- Support the maintenance and development of positive family and community ties as part of reducing reoffending.
- Coordinate access to activities, education, interventions and programmes identified within the sentence plan, preparing offenders for participation and reinforcing learning.
- Identify emerging risks, needs or barriers, and work with the Probation Offender Manager to review risk assessments and revise plans.
- Complete high-quality OASys assessments, case notes, risk reports and sentence management documentation within required timelines.
- Deliver one-to-one rehabilitative work as specified in the sentence plan.
- Attend and contribute to multidisciplinary reviews and public protection processes, including IRMM and MAPPA meetings.
- Prepare written contributions and attend parole hearings, providing clear and factual information.
- Work effectively within the OMU as part of a professional, collaborative team at HMP Doncaster.
- Maintain strong working relationships with internal departments, external agencies and local criminal justice partners.
- Comply with all relevant PSIs, policies and Serco procedures.
- Take ownership of professional development, completing mandatory training and ongoing learning requirements.
- Provide flexible support across all OMU functions, undertaking reasonable duties as required to support operational needs.


Essential Skills and Experience


- Strong administrative skills and experience working in a busy office or operational environment
- Excellent verbal and written communication skills
- Competence with Microsoft Word and Excel
- GCSEs (or equivalent) in English and Mathematics
- Ability to manage caseloads, prioritise and meet deadlines
- Ability to motivate and engage individuals while maintaining professional boundaries


Desirable Skills and Experience


- Understanding of Offender Management Unit operations or the OMiC model
- Experience working with offenders, vulnerable groups or in a criminal justice setting
- Degree in Criminal Justice, Psychology or a related field


Why Serco


A place you can make an impact
- We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer


- Blue light discounts
- Opportunities to gain additional qualifications
- Continuous professional development opportunities
- Opportunities to participate in an overtime scheme
- A company passionate about diversity and inclusion
- Free on site parking
- Use of on site gym
- Subsidised meals
- Up to 6% contributory pension scheme
- Serco benefits package
- includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
- Employee Assistance Programme
- A safe and supportive culture

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .