Retail Security Contract Manager
Location: Leicester & surrounding areas
Salary: £40,000
Hours: Avg. 40 hrs/week, Mon-Fri (09:00-17:00 or as required)
Start: As soon as we find the right person About the Role We're looking for a confident, people‑focused Contract Manager to represent the Kingdom brand across multiple Tesco sites. You'll lead our teams, deliver exceptional security and customer service, and ensure every site operates safely, smoothly, and in line with contract expectations. This is a key leadership role-perfect for someone who thrives on responsibility, teamwork, and making a real impact. What You'll Get Competitive salary
Early/advanced pay options
Generous holiday allowance
Car allowance (where applicable)
Group Care scheme
Workplace pension
Kingdom Colleague App with EAP & wellbeing support
Free development & qualifications via Kingdom Academy
Weekly recognition awards
Performance related bonus Your Core Responsibilities Deliver all contract expectations to a high standard
Proactively manage risk across your portfolio
Ensure compliance with the Operations HOW Manual
Meet customers monthly to review KPIs and action feedback
Maintain green service status
Own scheduling and ensure 100% manning
Identify underperforming areas and lead improvement plans
Conduct incident and accident investigations
Manage 3rd‑party relationships
Use MI data to drive improvements
Control budgets for uniforms, training, and equipment
Lead contract mobilisations and decommissions
Support regional social value initiatives
Report successes and complete performance appraisals Leadership & People Management Recruit and retain high‑quality colleagues
Build strong teams and encourage development
Lead change and maintain compliance
Manage disciplinary, grievance, and conflict situations
Carry out snap site checks, including out‑of‑hours visits Experience Needed At least 2 years' experience in a similar security management role
Confident writing procedures, reports, and business cases
Experience managing budgets
Full UK driving licence
Full 5‑year checkable work history
Right‑to‑work compliance & credit check Qualifications Relevant managerial qualifications
Frontline SIA Licence (mandatory) We're Looking For Someone Who Is Vetted to BS 7858 standards
A strong brand ambassador
Proactive, driven, and results‑focused
A confident leader with excellent customer service skills
Organised, disciplined, and detail‑minded
A clear communicator (written & verbal)
Physically fit
Competent with Microsoft Office
Able to demonstrate past success Ready to Step Up? If you're looking to grow your security management career with a trusted, respected brand-this is your moment. Join us in keeping Tesco safe, secure, and supported. Apply now and become part of the Kingdom team.
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