Administration Assistant

Job Overview

Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment.

We have an excellent opportunity for an Administrative Assistant to join our Mental Health Facilitator team within the directorate of Adult Mental Health.

You will be responsible for providing a professional, efficient, and accurate administrative support function, undertaking general clerical duties to support the clinical team to provide an effective and timely service. In addition you will be required to cover reception which will include meeting and greeting patients face to face and also answering the telephone in a timely manner.

This is a diverse role and you will be working in a busy and fact paced environment within a team that value and support each other.

We are looking for someone with administrative experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long term goals and work to your strengths.

We also offer:

• A generous pension
• Free onsite parking
• Access to a wide range of additional benefits (attached) such as discounted shopping, recognition schemes and various other packages you can drawer from to help support your work life balance.
• Health & Wellbeing support
• Various staff support networks

Contact Details

Cat Macduff, [***email_hidden***], [07776 709516]

Job Description Summary (Main duties and responsibilities)

The duties of this job are varied

Ensure accurate and up to date patient details are maintained on the Trust’s patient information system (SystmOne) in line with Standard Operating Procedures, ensuring referrals and waiting lists are entered accurately and in a timely manner, maintaining data protection standards.

To undertake general office duties, including, scanning, printing, photocopying, typing of emails and simple letters as requested by the team.

Making and receiving telephone calls both external and internal, according to Trust standards, taking accurate messages and transferring calls as appropriate, maintaining confidentiality in line with Trust Policy.

To undertake reception duties, acknowledging and helping patients, visitors and other staff attending the base.

To provide general administrative support to the outpatient function within the service, including booking appointments and cancellation of clinics, as requested by the senior administrator.

Taking appropriate action on any data quality issues.

Health & Safety checks

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information including AI in our recruitment process can be found in the Information for Applicants document attached

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.