Homelessness Officer (Apprentice)
Leicester City Council
Leicester
Reference: REQ7233 Description: Full Time / 37 Hours Per Week / Fixed Term for 2 Years Do you have the passion and drive to aspire to work in Homelessness whilst also developing your overall knowledge and expand on qualifications? Then join our fantastic team as an apprentice working towards achieving a recognised Level 3 Apprenticeship as a Homelessness Officer Apprentice. Within this service, we provide effective, professional, and customer-friendly service on behalf of the council including offering a full range of advice on housing options and a comprehensive homelessness prevention service. You'll have the opportunity to learn and develop skills that help provide an effective service to support individuals and families who are homeless, and in temporary accommodation, to enable them to transition into settled and sustainable accommodation. Our work is extremely challenging, but also hugely rewarding, playing a part in trying to change lives for the better by tackling the issues related to homelessness. Engaging with people that we support by delivering services that improve their lives. Putting the customer needs at the heart of everything you do, you'll offer the best housing solutions with understanding and care. This post will be across two teams, the Homelessness Prevention Team and the Transitions Team. You'll have the opportunity to gain experience in both service areas and learn about the pivotal role they play. Would you like an opportunity to join our team? You will play a pivotal role in making a significant difference to some of the most vulnerable people in the city. This is a full time, fixed term position working 37 hours per week (for 2 years). You'll be required to work from various council offices including York House, Dawn Centre and City Hall. Typical working hours are Monday to Friday, 9.00am-5pm. What you'll be doing Within this role, you'll have the opportunity to work alongside frontline staff to help develop and gain the experience required to achieve your Level 3 Apprenticeship. Within the Homelessness Prevention Team, you'll work alongside Homelessness Prevention Officers to retain current accommodation and/or by the provision of another housing resolution. You'll also work with individuals who are facing the prospect of homelessness, to review, update and develop personalised housing plans with the intention of these individuals being able to retain accommodation or arrange temporary accommodation until their housing needs are met.[PS1] You'll assist Homelessness Prevention officers during face to face and over the phone assessments. Within the Transitions Team, you'll be working alongside the Transitions Worker to deliver housing related support to homeless singles, childless couples and families to enable them to transition into more settled accommodation using a holistic approach. This support will be delivered face-to-face in a variety of settings and over the telephone. From both roles, you'll benefit from job satisfaction in knowing that your efforts have improved the dignity, independence, and quality of life for your homeless customers. Some of our customers can present with complex and challenging issues. You'll work closely with other professional services, such as: Primary health care teams including mental health, police and probation services, social services both children's' and adult teams, a range of charitable and voluntary organisations who work closely with the homeless community. You'll also work closely with other LCC housing teams to facilitate successful and sustainable accommodation for your customers. What you'll need To be considered for this opportunity, you would need to demonstrate that you have some of the following skills/abilities or at least be able to show potential in developing them further: Compassionate and enthusiastic. Passionate about working with the homeless. Able to work effectively on your own and as part of a team. Be able to work using your own initiative. Be resilient and able to work under pressure in a demanding environment. A good sense of humour will help. So, are you ready to take that step and make that difference? What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. If you'd like to have a chat before applying, feel free to contact Lee Elliott at [email protected] Assessments will take place on w/c 1st June. If shortlisted after this stage you'll then be invited for an interview w/c 8th June 2026. Region: Central Location: Hybrid working - Home and Leicester City Offices Salary: *GBP*26,403 - *GBP* 28,142 Per Year Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*38,374 Contractual hours: 37 Basis: Full time, Full Time / 37 Hours Per Week / Fixed Term for 2 Years Do you have the passion and drive to aspire to work in Homelessness whilst also developing your overall knowledge and expand on qualifications? Then join our fantastic team as an apprentice working towards achieving a recognised Level 3 Apprenticeship as a Homelessness Officer Apprentice. Within this service, we provide effective, professional, and customer-friendly service on behalf of the council including offering a full range of advice on housing options and a comprehensive homelessness prevention service. You’ll have the opportunity to learn and develop skills that help provide an effective service to support individuals and families who are homeless, and in temporary accommodation, to enable them to transition into settled and sustainable accommodation. Our work is extremely challenging, but also hugely rewarding, playing a part in trying to change lives for the better by tackling the issues related to homelessness. Engaging with people that we support by delivering services that improve their lives. Putting the customer needs at the heart of everything you do, you'll offer the best housing solutions with understanding and care. This post will be across two teams, the Homelessness Prevention Team and the Transitions Team. You’ll have the opportunity to gain experience in both service areas and learn about the pivotal role they play. Would you like an opportunity to join our team? You will play a pivotal role in making a significant difference to some of the most vulnerable people in the city. This is a full time, fixed term position working 37 hours per week (for 2 years). You’ll be required to work from various council offices including York House, Dawn Centre and City Hall. Typical working hours are Monday to Friday, 9.00am-5pm. What You’ll Be Doing Within this role, you’ll have the opportunity to work alongside frontline staff to help develop and gain the experience required to achieve your Level 3 Apprenticeship. Within the Homelessness Prevention Team, you’ll work alongside Homelessness Prevention Officers to retain current accommodation and/or by the provision of another housing resolution. You’ll also work with individuals who are facing the prospect of homelessness, to review, update and develop personalised housing plans with the intention of these individuals being able to retain accommodation or arrange temporary accommodation until their housing needs are met.[PS1] You’ll assist Homelessness Prevention officers during face to face and over the phone assessments. Within the Transitions Team, you’ll be working alongside the Transitions Worker to deliver housing related support to homeless singles, childless couples and families to enable them to transition into more settled accommodation using a holistic approach. This support will be delivered face-to-face in a variety of settings and over the telephone. From both roles, you’ll benefit from job satisfaction in knowing that your efforts have improved the dignity, independence, and quality of life for your homeless customers. Some of our customers can present with complex and challenging issues. You’ll work closely with other professional services, such as: Primary health care teams including mental health, police and probation services, social services both children’s’ and adult teams, a range of charitable and voluntary organisations who work closely with the homeless community. You’ll also work closely with other LCC housing teams to facilitate successful and sustainable accommodation for your customers. What You’ll Need To be considered for this opportunity, you would need to demonstrate that you have some of the following skills/abilities or at least be able to show potential in developing them further:
- Compassionate and enthusiastic.
- Passionate about working with the homeless.
- Able to work effectively on your own and as part of a team.
- Be able to work using your own initiative.
- Be resilient and able to work under pressure in a demanding environment.
- A good sense of humour will help.
Posted 2026-05-06
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