Housing Support Officer

Pinnacle Group are looking to recruit an experienced Housing Support Officer to deliver an efficient, responsive, and professional housing management service to our residents. In this role you will be managing low‑level anti‑social behaviour, overseeing voids and lettings in line with contractual requirements, and maximising tenant involvement to enhance customer experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident and organised housing professional with strong communication skills, able to manage a varied workload, respond effectively to tenant needs, coordinate repairs and contractors, and build positive relationships while maintaining high standards of service and compliance.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Tenancy Management.
• Responding to tenants’ enquiries.
• Reporting repairs to properties & Estates.
• Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.
• Effectively dealing with low level anti-social behavior.
• To manage void and lettings processes in line with contractual obligations and as per client requirements.
• Ensure customers receive high quality service, by maximising tenant involvement.
• Be responsible for delivering projects assigned by the Area Manager.
• Supporting the production of monthly performance and update reports by effectively liaising with internal and external colleagues.

Key requirements:

• Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.
• Well-developed team working & customer service skills.
• Resilience to working in an ever-changing environment & a positive attitude.
• Experience of dealing with the public in challenging situations.
• Excellent communication skills (oral and written).

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .