Apprentice Parts Sales Advisor - Automotive / Customer Service (DAF Trucks) - Leicester

Summary

As an Apprentice Parts Advisor with one of the UK’s leading DAF Truck dealerships. You’ll get paid training, hands-on experience, and a Level 3 qualification – plus travel and accommodation to the DAF Academy are covered. A great first step into customer service, vehicle parts, and a long-term career.

Wage

£16,224 a year

Training course

Customer service specialist (level 3)

Hours

Monday- Friday, 8.00am - 4.30pm (One early finish per week).

39 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Parts Sales advisor, you'll learn how to work in a fast-paced parts department and develop key skills in:

• Safely storing and organising parts
• Receiving, checking, and handling stock deliveries
• Processing customer orders and payments
• Using computer systems to manage parts and orders
• Identifying, sourcing, and ordering parts for vehicles
• Assisting with customer enquiries and offering product advice when needed
• Monitoring and solving customer problems/enquiries
• Following key company procedures and working as part of a team

Where you'll work

Hazel Drive
Narborough Road South
Leicester
LE3 2JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLNET LIMITED

Training course

Customer service specialist (level 3)

What you'll learn

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

• As a level 3 Customer Service Specialist apprentice, you will learn on the job while also receiving structured training to support your development
• 80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
• 20% of your working hours will be used for off-the-job training or study time

This off-the-job training is delivered by a qualified tutor through a mix of:

• Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
• Six to ten online sessions in small groups or 1:1 format across the apprenticeship

Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.

More training information

Customer Service Specialist Level 3 Apprenticeship Standard:

• Apprentices will be trained within the dealership and supported by a dedicated Skills Coach, who will make contact at least every 28 days
• This close support network ensures you stay on track, build confidence, and enjoy your apprenticeship journey

Your training includes:

• An industry-recognised Level 3 Customer Service Specialist Standard qualification
• Functional Skills in maths and English (if required)
• All travel, accommodation, and meals are covered for in-person training sessions at the DAF Apprentice Academy

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working