IT Technician - Highly Successful School - Leicester

Location: Leicester

Salary: Competitive (Dependent on experience)

Contract Type: Full-Time, Permanent

The Opportunity

We are seeking a skilled and reliable IT Technician to join a busy and successful education provider in Leicester. This is a brilliant opportunity for a technical professional to work in the heart of the Leicester, supporting a large-scale network in one of the UK’s most digitally advancing cities.

The Role

You will be a key member of the technical support team, ensuring that the school's digital infrastructure is robust, secure, and user-friendly. From resolving day-to-day hardware issues to assisting with long-term network projects, your role will be essential in keeping the learning environment running smoothly.

Key Responsibilities:

• Service Desk Support: Provide high-quality technical assistance to staff and students, resolving tickets related to hardware, software, and connectivity.

• Infrastructure Management: Maintain and troubleshoot servers, switches, and wireless access points to ensure 100% network uptime.

• Asset Management: Track and maintain the school’s inventory of laptops, tablets, and desktop units, performing repairs and upgrades as required.

• Software Deployment: Oversee the installation and configuration of educational software and operating systems across the site.

• Cyber Security: Monitor system logs and ensure that firewall and anti-virus protections are up to date to safeguard school data.

The School

This Leicester-based institution is known for its inclusive community and its investment in modern technology. The IT department is central to the school's success, supporting a wide range of vocational and academic departments with specialized software needs.

Why join this team?

• Strategic Location: Based in Leicester with excellent transport links

• Professional Environment: Work within a structured IT team with clear escalation paths and specialized senior leadership.

• Continuous Learning: Opportunities to work with a diverse range of technologies, including virtualized servers (Hyper-V/VMware) and cloud integration.

• Community Impact: Play a vital role in a school that is dedicated to improving the life chances of young people across the city.

Requirements

• Experience in a dedicated IT support role, preferably within the education or public sector.

• Proficiency in Windows 10/11, Microsoft 365 administration, and Active Directory.

• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.

• Excellent communication skills and a "can-do" attitude toward problem-solving.

• Ability to prioritize tasks in a fast-paced environment and meet service level agreements (SLAs).