Account Director

As an Account Director with a focus on client delivery you're someone who thrives on bringing clarity, consistency, and confidence to how we deliver work across our client portfolio.

At RKH, we’re built differently. We move fast, think clearly, and focus on what really matters, creating work that connects with people and delivers real impact. That only happens when delivery is strong, relationships are trusted, and teams are set up to succeed.

This role will be working closely on a housebuilder account, so experience within the housebuilding sector, or a closely related industry such as property, construction, or real estate, is required.

As an Account Director focusing on Client Delivery, you’ll play a critical role in making that happen. You’ll oversee delivery across key accounts, ensuring work is consistently high-quality, well-managed, and aligned to client expectations. You’ll act as a senior point of contact for clients, building trusted relationships while supporting the wider team to deliver with confidence.

This role is as much about leadership as it is about delivery. You’ll set the standard for what “good” looks like, guiding Account Managers and Senior Account Managers, helping them navigate challenges, and creating a sense of clarity and control across the team.

You’ll bring a calm, solutions-focused approach, particularly when things get complex. You’ll spot issues early, step in when needed, and ensure both clients and teams feel supported throughout.

This is a role for someone who enjoys responsibility, takes pride in high standards, and knows how to bring people together to deliver their best work.

Requirements

You’re someone who leads with confidence and clarity. You’re comfortable owning senior client relationships and stepping into challenging situations, always bringing a calm, solutions-focused mindset.

You have strong delivery instincts. You understand what good looks like, and you know how to get there. You’re highly organised, able to manage complexity across multiple accounts, and skilled at keeping work moving while maintaining quality.

You’re a natural collaborator who works well across teams, bringing the right people together at the right time. You understand how different disciplines contribute to great work and ensure teams are aligned and working effectively.

You take ownership not just of your accounts, but of the wider team’s success. You support others, share knowledge, and help build confidence across the department.

You bring high standards, but no ego. You lead with humility, communicate clearly, and build trust through consistency and action.

You’ll have significant experience in an agency environment, with a strong track record of managing complex accounts and delivering high-quality work. But above all, you bring the right mindset; accountable, collaborative, and committed to doing great work with great people.

You’ll need to hold a full UK driving licence and have access to a car, as travel will be required as part of the role.

Benefits

There is a real buzz, excitement and a family feel about our agency and all 70 of us are passionate about what we do.

As a fully remote agency, working from home (or wherever else you fancy), is our standard but our team spirit and strong culture shines through. We frequently organise meetups to get together, share pictures of our pets and kids, and have that all important face time with colleagues and friends.

Above all, after a fulfilling day’s work, people log off with a smile on their face. Looking after each other is what we’re really proud of.

But, this is a job ad and we get how it needs to work. Other benefits include:

• Competitive salary based on your experience
• Flexibility to work remotely
• 20 days annual leave and 8 days national bank holidays plus extra time around Christmas (based on full time working hours)
• Your birthday off
• Time off to volunteer for local charities to make a difference
• A big good old messy Christmas party and a mid-year summer party (all expenses paid)
• Whatever computer, software, books and other materials you might need
• A healthy budget for whatever training, conferences, and other qualifications you might be interested in taking
• Regular team social activities - think crazy golf, bowling, going out for drinks and a curry

If this all sounds good to you, please get in touch!