Utilities Account Manager

Utilities Account Manager
Leicester
£27,000 – £30,000 per year
Role Overview
A growing utilities consultancy is seeking a highly organised and detail‑focused Utilities Account Manager to support its operations team. This role would suit someone with strong problem‑solving skills, a methodical approach to work, and the ability to manage multiple priorities in a fast‑paced environment.
The successful candidate will be responsible for maintaining accurate records, supporting account administration, and responding efficiently to customer and supplier enquiries. Previous experience within utilities, energy, or waste is advantageous but not essential, as training will be provided.
Key Responsibilities
* Build and maintain strong relationships with customers, understanding their needs and requirements
* Develop and maintain working relationships with preferred suppliers
* Manage and update sales and customer pipelines through accurate CRM record‑keeping
* Complete Change of Tenancy processes efficiently and accurately
* Maintain customer account portfolios across internal systems and CRM platforms
* Resolve customer and supplier queries promptly via phone and email
* Monitor and manage multiple shared email inboxes
* Ensure data accuracy and compliance across all administrative tasks
Candidate Profile
The ideal candidate will demonstrate a high level of accuracy, strong organisational skills, and a proactive approach to their workload. They will be comfortable working independently as well as collaboratively and will take pride in delivering a high standard of work.
Key qualities include:
* Strong attention to detail
* Effective written and verbal communication skills
* Good time management and ability to meet deadlines
* Confident use of Microsoft Office, with a strong emphasis on Excel
* Positive “can‑do” attitude with a genuine focus on service delivery
* Flexible, adaptable, and able to manage changing priorities
What’s on Offer
* Salary of £25,000 – £30,000, depending on experience
* Pension scheme enrollment
* Paid parking
* Employee recognition initiatives
* Company social events
* Increased annual leave with length of service
* Paid birthday leave
* Private healthcare cover