Business support officer
Prepare, check, and process import documentation, including invoices, packing lists, and bills of lading;
Ensure compliance with food safety regulations and import requirements;
Work closely with customs brokers to resolve documentation issues and support clearance processes;
Maintain accurate and up-to-date records for auditing and regulatory purposes;
Input and update supplier, shipment, and inventory data within internal systems;
Generate reports on stock levels, supplier performance, and operational activity;
Support finance processes such as purchase order management, invoice matching, and discrepancy resolution;
Handle general administrative duties, including email correspondence, filing, and document management;
Act as a key point of contact between suppliers, internal departments, and buyers;
Communicate with overseas suppliers regarding orders, documentation, and updates;
Provide information and resolve queries for customers and internal sales teams;
Build and maintain effective working relationships with stakeholders;
Identify and escalate issues related to documentation, compliance, or supplier performance;
Support problem resolution by coordinating with relevant teams;
Assist in improving administrative processes and ensuring accuracy in all records and systems
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