Communications and Engagement Executive

Position: Communications and Engagement Executive

Location: Witney, Oxfordshire office or Leicester LE19 office - Hybrid working

Hours: 35 contracted hours per week

Salary: Up to £33,036.20 per annum (depending on experience) plus a geographical allowance of £1,051.00 where eligible.

Closing Date: 6 May 2026

Job ref: 5015

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About The Role

Would you like to work somewhere where you get to make a real difference every day?

We’re looking for a Communications and Engagement Executive to join our Marketing, Communications and Customer Engagement team at Advance.

This role plays an important part in celebrating our successes, helping people understand our services, and making sure customers’ voices shape what we do. You’ll work closely with colleagues across the organisation, customers and external partners to support the creation of engaging, inclusive and accessible communications that reflect our values and ensure we are meeting regulatory requirements

What You’ll Do

• Support the creation and publication of content across Advance’s internal and external channels, including the website, intranet and social media
• Coordinate photography, video and written content for use in publications and campaigns
• Produce customer‑facing materials such as newsletters, posters and information leaflets
• Capture and share customer stories and case studies, sometimes travelling to events or customer locations
• Support customer engagement activity, including Customer Partnership meetings, complaints panels and “Have Your Say” events
• Help improve customer communications by reviewing and rewriting letters and information so they are clear and accessible
• Support the development of Easy Read content and resources
• Help ensure reports and performance information are published in line with transparency requirements
• Provide administrative support to the Marketing, Communications and Customer Engagement team, including maintaining databases and processing invoices

What We’re Looking For

You’ll be an organised, confident communicator who enjoys working with people and managing a varied workload. Most importantly, you’ll share our passion for making a difference for people with a Learning Disability or Mental Health condition

You’ll Bring

• Excellent written communication skills
• Strong organisational skills and the ability to plan and meet deadlines
• Experience working in a communications, marketing or similar role
• Confidence using digital platforms and social media
• Experience creating content using a range of formats and media
• A degree or equivalent experience (minimum three years)
• Experience using design software, photography, video or content management systems

This role requires an enhanced DBS check and occasional travel

For more detail's on the role please review the Job Description.

For more information about the role please contact, Louise Riley on Email:***email_hidden***

About The Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits Of Working For Advance

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

[email protected]

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

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