Reception Administrator

Reception Administrator – YMCA Leicestershire
Location: Leicester City Centre (on-site)
Contact: Part time, a minimum of 16-hours per week, Monday to Thursday 9am to 1pm
Salary: £27,518 FTE/ £11,007 pro-rata

Be the welcome that makes a difference

At YMCA Leicestershire, we believe every young person deserves a safe place to call home and the opportunity to thrive.

We’re looking for a Reception Administrator to be the welcoming face and voice of our organisation, someone who brings warmth, organisation and a genuine care for people.

This role sits at the heart of our services. From the moment someone walks through our doors or picks up the phone, you’ll help create an environment where people feel safe, respected and supported.

What this role is all about

This isn’t just a reception role, it’s about connection, trust and helping everything run smoothly behind the scenes.

You’ll:
• Welcome residents, visitors and community partners with warmth and professionalism
• Support the smooth running of our reception and office environment
• Help manage payments, bookings and day-to-day administration
• Play a key role in supporting our theatre activity and community use of the building
• Be part of a team that works together to create positive experiences for everyone

What success looks like

• People feel genuinely welcomed and valued from their first interaction
• Our reception runs smoothly, calmly and efficiently
• Financial and administrative processes are handled accurately and reliably
• Activities, bookings and events are well supported
• The environment feels organised, inclusive and positive

What you will bring

We’re looking for someone who:

• Is warm, approachable and people-focused
• Communicates confidently with a wide range of people
• Is organised, reliable and takes pride in their work
• Can stay calm and focused in a busy environment
• Works with integrity, professionalism and clear boundaries
• Shares our values and wants to make a positive difference
• Experience in a reception, administrative or customer-facing role would be helpful but your attitude and values matter most.

Our Advantaged Thinking approach

We believe in focusing on people’s strengths, not their challenges.

You’ll be part of a team that works with kindness, curiosity and hope, building relationships, creating opportunities and supporting people to grow, belong and thrive.

Why join YMCA Leicestershire?

• Be part of a values -led organisation making a real impact
• Work in a supportive and collaborative team
• Access training and development opportunities
• Benefit from a health cash plan, wellbeing support and staff benefits
• Enjoy complimentary Y Theatre tickets and staff perks

Apply now

If you’re someone who enjoys working with people, takes pride in creating a welcoming environment and wants to be part of something meaningful we’d love to hear from you.

Safeguarding Statement:

We are dedicated to upholding best practices to ensure the safety and well-being of children, young people, and adults at risk. Our goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA expects staff and volunteers to take appropriate action by responding and referring in line with our policies and operational procedures.

EDI Statement:

At YMCA Leicestershire, we are committed to building an inclusive workplace that celebrates diversity and values the unique contribution of every individual. We welcome applications from people of all backgrounds, identities and experiences, and we are especially keen to hear from those who are currently underrepresented in our organisation and the wider charity sector.
We are dedicated to creating a safe and supportive environment where everyone feels respected, empowered, and able to thrive. If you require any adjustments to the recruitment process, please let us know and we will do our best to support you.

GDPR Statement:

Applicants personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .