Account Manager - Managed IT Services

Account Manager – Managed IT Services
Leicester (Hybrid)
£25,000–£35,000 Basic + Uncapped Commission + Benefits

We’re working with a well-established and fast-growing Managed Service Provider delivering tailored IT solutions to businesses across the UK. With expertise spanning managed IT support, cyber security, cloud infrastructure, backup, software licensing, hardware procurement, virtualisation, networking, and professional IT services, they are recognised for their customer-first approach, technical excellence, and long-term client partnerships.

Due to continued growth, they are looking to appoint an experienced Account Manager to join their Leicester office and play a key role in developing and nurturing existing client relationships.

The Role: Account Manager – Managed IT Services

This is an excellent opportunity for a commercially driven Account Manager to manage an established portfolio of business clients, ensuring exceptional service delivery while identifying opportunities to grow revenue across managed services, cyber security, cloud solutions, and wider IT infrastructure services.

You’ll act as the trusted point of contact for customers, building strong long-term partnerships and working closely with internal technical teams to deliver strategic, value-led solutions.

Key Responsibilities

Manage and develop relationships with existing business clients across a varied portfolio
Identify upsell and cross-sell opportunities across managed IT support, cyber security, cloud services, backup, infrastructure, and software solutions
Conduct regular account reviews to ensure high levels of customer satisfaction, retention, and service excellence
Act as the main point of contact for client accounts, ensuring a smooth and proactive customer experience
Collaborate with internal technical and delivery teams to provide tailored business solutions
Support wider business growth through strategic account development and commercial awarenessWhat We’re Looking For

Proven experience in Account Management within an MSP, IT services, or technology solutions environment
Strong understanding of managed IT services, cloud solutions, and cyber security offerings
Excellent commercial awareness with the ability to identify and convert sales opportunities
Strong communication, relationship-building, and stakeholder management skills
Ability to manage multiple client accounts strategically and effectively
Self-motivated, proactive, and results-driven approachWhat’s On Offer

£25,000–£35,000 basic salary
Uncapped commission structure
Hybrid working model based around Leicester
Clear progression opportunities within a growing and respected organisation
Supportive and collaborative team environment
Comprehensive benefits packageThis is a fantastic opportunity to join a business with a strong reputation in the IT services market and genuine long-term career progression for ambitious sales professionals.

Send you CV to or call Kylie on (phone number removed)