Service Operations Coordinator

Date Posted

2026-04-14

Country

United Kingdom

Location

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Service Operations Coordinator

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.

Otis is growing and we are recruiting a Service Operations Coordinator within the Customer care Center Team, based in Leicester. The hours of work will be 8:00am to 4:00pm Monday to Friday.

Acting as the primary interface between our internal and external customers and will have the flexibility with the ability to upskill into other roles within the Customer Care Centre.

On a typical day you will

• Ensure all customer and mechanic questions are dealt with promptly and efficiently
• Ensure that our Otis Business Systems are updated with specific, accurate information
• Take ownership of customer follow ups for both Internal and External customers promptly.
• Accurately log and update all information gathered from the customer within the relevant business systems to ensure an efficient response while adhering to Customer Service standards.

What you will need to be successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In it For Me

• You will receive a long term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards.

We will train you intensively in the areas of technology, processes and soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].