Business Administration Apprentice

Summary

As an apprentice, you’ll provide efficient and effective administrative support across the business, delivering a high level of customer service to both clients and colleagues. You’ll gain hands-on experience in mortgage administration and have the opportunity to work with other departments to expand your knowledge.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday between 9:00am- 5.30pm.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties to include:

• Greeting visitors - announcing their arrival and providing hospitality
• Answering incoming calls - screening calls, taking messages and dealing with queries from clients
• Recording and maintaining detailed and accurate records
• Post & deliveries - receiving, recording and distributing internal mail and deliveries
• Recording and processing outgoing mail
• Supporting other areas of the business - provide support with tasks and projects as and when needed
• Ad-hoc administrative tasks such as photocopying, collating, scanning, shredding, archiving, composing letters and emails, distributing documents and research
• Supporting the mortgage administration team with day-to-day tasks

The Apprentice We're Looking For

You’ll be someone who:

• Operate with the utmost integrity, given the sensitivity of the information you may have access to
• Respect team members, taking on board feedback and acting where appropriate
• Communicating clearly in both verbal and written communication
• Having attention to detail, and working in a methodical & thorough way
• Effective time management, whilst prioritising and multitasking your workload
• Customer focused
• Emotionally intelligent
• Able to adapt, quickly and flexibly, to requirements
• Able to use information to your advantage in giving the best service to clients
• Solution-oriented; when provided with an obstacle, you will look at ways to resolve it
• Have or be able to develop coping mechanisms to manage workloads and pressures and be able and willing to ask for help when it is required

Where you'll work

68 Pullman Road
Wigston
Leicester
LE18 2DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOUGHBOROUGH COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Online attendance with Loughborough College within the first 15 months, one morning per week with onsite sessions in the afternoon to assist with portfolio building and preparation for End Point Assessment
• Diarised visits from dedicated Trainer/Assessor
• Attendance at Loughborough College for an Induction Day (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment)
• Attendance at Loughborough College for Functional Skills (if required)
• On-the-job training
• Off-the-job training.

Requirements

Essential qualifications

GCSE in:

4 subjects including Maths and English (grade C / 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Team working
• Creative

Other requirements

Loughborough College reserves the right to withdraw this vacancy before the end date, following consultation with the employer.