Pension Administration Apprentice (Level 3) July start

Summary

Join us on our growth journey just like our 2 apprentices did last year and still loving their roles. You’ll learn how to look after the administration of our client pension schemes by completing various administrative tasks focused around areas such as banking, investments and pension payments. Full training plan and mentoring given.

Wage

£12,750 a year

Pay structure based on progression and performance.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am until 4.00pm, with 1-hour for lunch. Flexible working arrangements are possible and will be discussed at interview.

30 hours a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be provided with a comprehensive training plan that will help develop your skills, knowledge and experience, whilst also assisting you with completing a Level 3 Business Administrator Apprenticeship. Your mentors have previously been apprentices, so they're best placed to support and guide you. On a day to day basis your tasks will include:

• Data entry and management
• Filing
• Updating Investment administration paperwork
• General administration duties
• Handling telephone and email communication

Where you'll work

Grey Lodge
Slate Pit Lane, Groby
Leicester
LE6 0GN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF ENGLAND TRAINING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Your training will all take place at our offices, and you will attend remote tutorials with a real assessor. Protected study time will be given.

More training information

Level 3 Business Administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Other requirements

The role will rely heavily on maths and English skills and can sometimes be a fast-paced environment where problem solving, and initiative is needed to complete tasks quickly. With this in mind, we will provide the necessary support to ensure the workload is always reasonable to suit the level of capability.

IF YOU ARE SHORTLISTED YOU WILL RECEIVE A PHONE CALL. UNFORTUNATELY, WE'RE UNABLE TO PROVIDE FEEDBACK TO ALL APPLICATIONS BUT IF YOU REACH THE GROUP INTERVIEW STAGE AND ARE UNSUCCESFUL YOU WILL HAVE A PERSONALISED PHONE CALL OUTLINING YOUR STRENGTHS AND AREAS FOR DEVELOPMENT FOR FUTURE APPLICATIONS WITHIN 7 DAYS.