Patient Services Manager

Patient Services Manager

Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team

About the Role

We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.

You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.

Key Responsibilities
Staff Management

Line manage the administration/reception team, supporting productivity and development
Conduct regular supervisions, appraisals, and management meetings
Oversee the induction process for new staff, ensuring all milestones are met
Motivate, support, and lead staff, modelling organisational values
Ensure staff are trained and aware of policies relevant to their roles
Monitor workload and allocate tasks effectively, resolving issues as they arise
Manage team rotas, leave requests, and staffing cover to ensure smooth operations
Participate in recruitment and retention of staff as required
Operational Delivery

Ensure timely and professional handling of all telephone and visitor enquiries
Manage phone systems, answering procedures, and messages
Support teams by providing resources and guidance to complete tasks efficiently
Maintain booking systems and schedules, including room bookings and shared resources
Ensure notice boards, displays, and communications are up to date
Review and improve operational systems and processes through audits and feedback
Induct visiting or temporary staff, completing necessary documentation
Customer / Visitor Services

Ensure up-to-date information is maintained for all visitors and enquiries
Handle complex enquiries and act as a first point of contact for complaints
Maintain feedback systems and ensure lessons learned are shared
Organise and lead customer/visitor engagement initiatives
Knowledge & Skills

Strong understanding of organisational values and procedures
Proficient in relevant IT systems and software
Knowledge of scheduling, booking, and administrative systems
Excellent leadership, organisational, and communication skills
Commitment to personal and team professional development
Apply Now

If this looks suitable, apply today to join a dynamic and supportive team