Administration Assistant - Learning Disabilities

Job Overview

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

As an Administration Assistant for LD Access Team you will be responsible for providing a comprehensive administration service to a specific area of the LD Service which will include supporting a clinical team.

In addition to that you will be required to cover the reception which will include meeting and greeting patients face to face and answering the telephone in a timely manner.

This is a diverse role and you will be working in a busy and fast paced environment within a team that value and support each other.

We are looking for people with administration experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

Contact Details: Serene Bacon ***email_hidden*** 07880 137201

Job Description Summary (Main duties and responsibilities)

To provide high quality, responsive and co-ordinated administrative support to the Learning Disability Access Team Working collaboratively with clinical teams, GP Practices, and external agencies to ensure that accurate health records are maintained, and services are provided based on clinical need.

• To provide effective administrative support to the Learning Disability Access Team that ensures all referrals are managed within an effective timescale.
• To provide a friendly and efficient Reception Service and ensuring essential resources and equipment are maintained
• To accurately use and maintain clinical and information systems within specified timescales.
• To provide high quality customer care and to demonstrate excellent interpersonal, communication (written and verbal) skills and have the ability to meet the needs of clients with barriers to understanding and access to learning disability services, either via telephone, electronic forms of communication or face to face
• To develop and maintain effective working relationships with colleagues and external partners
• To provide and demonstrate high quality customer care to anyone accessing the service

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.