Reservation Agent

Europcar is the European car and van rental leader with a premium positioning.

The Business Services Department based at Europcar's Leicester Support Centre focuses on providing a professional reservation, rental management and complaint handling service to our consumer and key account customers, as well as providing administrative support to other business units.

As a Sales and Reservation Administrator your function is to provide a professional and friendly service to customers. Reporting into the Online Systems Manager you will answer customers' calls relating to our VIP and Specialist consumer reservation products.

What we can offer you:

• Competitive Basic Salary

• Starting on 6 weeks holiday (including bank holidays), increasing with length of service

• Free on site car parking (subject to availability)

• Pension and a life insurance scheme

• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

• Discounted car hire rates across our network

• 20% discount on EE mobile phone contracts*

• Discounted hotel rates through the Accor Group after 12 months service*

• Cycle2Work*

• Free annual eye tests

• Confidential legal and support service through BUPA

• Career progression and development

*forms part of current non contractual benefit offering

Main purpose of the role:

• To understand and observe the Company's Policies, following all operational procedures and working instructions applicable to the job
• To understand and work in accordance with Europcar Vision, Mission and Values
• To maintain a high quality of Customer Service recognising the Company's One objectives
• The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
• Establish and maintain a good working relationship with all of our internal and external customers
• Answer calls from customers, deal with their queries appropriately. Where the customer is calling with a reservation query, you will work to convert that customer into a confirmed sale
• Ensure all reservation requests, received through the authorised route, are transferred onto the system accurately and promptly and the relevant confirmation is submitted to the customer
• Assisting our customers during their live rental
• All emails to be actioned and filed, ensuring any agreed SLAs are achieved
• Maintain complete security of all Europcar (UK) policies, rates, terms and conditions rates
• Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
• Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
• To complete any other reasonable duties requested by your Team Leader and/or Line Manager

Main duties of the role:

• Excellent administrative skills, communication and attention to detail
• High quality standards
• Proficient in IT - knowledge of all Microsoft and Google packages
• Sales oriented
• Able to work using own initiative as well as ability to work within a team
• Highly results driven
• Customer centric approach
• Confidence to work across all levels of the business
• Practically minded: able to roll sleeves up and get stuck in
• Available to work overtime when requested
• Work well under pressure and achieve deadlines: excellent time management
• Take ownership - for all tasks and duties designated to you

If you believe you have what it takes to become a successful Reservation Agent within Europcar, then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.