Client Services Manager

Thorn Baker Industrial Recruitment are looking for a Client Services Manager to work for an established POS/POP manufacturer based in Leicester

The company is a fast-paced organisation, and are looking for someone that has worked in a similar type of role. They specialise in the supply of POS/POP within the temporary and permanent display industry.

Job Purpose

Your role will involve delivering outstanding customer service through excellent communication and attention to detail, to demanding clients, in a fast paced environment. The role heavily involves internal project management and administration of up to 30 projects at any one time, with an average of 15-20. The ideal candidate will have experience in managing this type of workload.

Pay and Benefits

Starting Salary is £40,000 - £45,000 per annum
Working Monday - Friday 8am - 5pm (please note, this is a full time office based role!)
Paid time off during company Christmas shutdown period in addition to your annual holiday entitlement
Death in service x 2 years
Health Shield
Peninsula benefits package
Job Role and Responsibilities

Deliver outstanding customer service to demanding clients through clear communication and strong attention to detail in a fast-paced environment
Manage and interpret new client briefs, preparing them for internal review and processing across multiple departments
Handle multiple client projects simultaneously at different stages, including estimating, development, manufacturing, and dispatch
Act as the primary point of contact, keeping clients consistently informed on project progress and updates
Oversee projects across the full lifecycle, from initial brief through to final delivery
Coordinate effectively with internal teams to ensure smooth workflow and timely execution of client requirements
What we need from you

A background in POS or print is preferable
The role requires good numerical and written skills.
Must have experience of managing large clients in a fast-paced environment.
Must be able to manage multiple live projects (average of 15-20)
This role offers a great opportunity for progression to manage a large global client
A full clean driving licence is required as a small degree of travelling to site or client meetings will be required
Be methodical, precise and be able to maintain accurate record systems and report accordingly.
Be comfortable building and maintaining effective client and internal relationships.
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