IT Support Apprentice

Summary

Baker Heath Associates is currently looking for full-time software support for our office in Blaby. We are one of the UK's leading dental software suppliers, providing software to dentists across the country.

Wage

£15,600 a year

Training course

Digital support technician (level 3)

Hours

Monday - Friday. Shifts TBC.

37 hours 30 minutes a week

Start date

Wednesday 1 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Please note that this is an apprenticeship position and, therefore, anyone with more than six months' professional experience working in a relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

About us:

Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.

About you:

We are looking for a tech-savvy individual, with a passion for tech and an interest in problem-solving and helping our clients make the most out of their software.

Job Description:

We are looking for a natural networker and rapport builder to develop strong relationships with current and potential clients to ensure they have a thorough understanding of our software and a positive onboarding experience.

The role will include taking general support calls for queries about the software, providing training via online video calls and developing training resources which may be in written and video format.

You will need to be comfortable talking and dealing with clients. Additionally, you should be comfortable using a computer, speaking over the phone and quick to learn unfamiliar programs.

Role responsibilities:

• Resolving support calls over the phone
• Contacting new & existing software users to build a relationship with them
• Identifying opportunities for new business
• Developing, writing and recording training resources (both written and video)
• Testing new features in the software and writing documentation for clients on usage

Skills and Experience

• Proven interest in tech
• Evidence of a commitment to develop new skills – especially in tech
• Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc
• Ability to engage customers and build relationships at a business to business level
• Confidence to communicate with our clients
• Good organisational skills
• Confident IT user

Where you'll work

69 ENDERBY ROAD
BLABY
LEICESTER
LE8 4GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DIGITAL NATIVE (UK) LIMITED

Training course

Digital support technician (level 3)

What you'll learn

• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.
• support digital operations or digital change and transformation activities.
• investigate application problems and enable resolution to maintain productivity and improve quality of service.
• coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• monitor data to analyse systems use and provide insights to recommend use or applications developments.
• support customers in the use of information, products and services through digital channels.
• diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• provide and direct end-users to tools and resources to help them to resolve their digital problems.
• use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
• communicate effectively through a variety of different channels using terminology appropriate to the audience
• use digital resources to extend own knowledge and skills relevant to their role
• risk assess the organisational impact of decisions that they take
• use digital systems to identify productivity and performance improvements
• use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• maintain system security in line with organisational policies.

Training schedule

Apprenticeship Training to be provided:

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

You will work alongside our experienced Service Desk team and build your skills through a combination of:

• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSEs including English and Maths (grade A*- C / 9-4 (or equivalent))

Desirable qualifications

BTEC in:

IT / Computer Science (grade Merit or Distinction)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience